More projects I’ve worked on

Facilitate the Criminal Injuries Compensation Authority (CICA) transition from using a legacy application system to a new online application that is hosted on the UK Government website at GOV.UK.

Planning, designing and building a new online form to sit on the Scottish Government website, mygov.scot, that enables the public to report benefit fraud against Social Security Scotland.

Plan, design and build a new airline booking website that offers users a fast, easy-to-use and intuitive experience. The primary aim of this website or app was to focus in-depth specifically on the flight booking process.

Research, plan and design the user interfaces for a new desktop and mobile responsive banking application for a challenger brand looking to disrupt the conventional financial market.

Establish, plan and design a new service for reporting incidents in prisons as part of a migration from a legacy system to the new Digital Prison Services (DSP) for His Majesty's Prison and Probation Service.

Using service design to map and design what the end-to-end journey for a small business owner aspiring to start their own yoga practice looks like, from the theory to putting a comprehensive plan into action.

Designing content solutions based on complex raw data analysis to enable the executive-level management team for Immigration Enforcement (IE) to make key decisions that shape the UK Government’s strategic direction of migration and border control.

Leading the refinement of content, UX and interaction across the Best Start Family Hub (BSFH) service to improve both the external and internal user experiences after the initial minimum viable product (MVP) rollout to local authorities.