Projects I’ve worked on

Designing and implementing a new community-led contribution feature to help increase the speed of development and continuing maturity of the Ministry of Justice Design System.

Leveraging service design in order to find a better way of managing the numerous e-bike programmes that are operating inside and throughout the United Kingdom’s capital city of London.

Creating a digital platform for energy suppliers to tell Ofgem about improvements they’ve made to the least energy-efficient homes in the UK to tackle fuel poverty and reduce energy bills.

Facilitate the Criminal Injuries Compensation Authority (CICA) transition from using a legacy application system to a new online application that is hosted on the UK Government website at GOV.UK.

Planning, designing and building a new online form to sit on the Scottish Government website, mygov.scot, that enables the public to report benefit fraud against Social Security Scotland.

Plan, design and build a new airline booking website that offers users a fast, easy-to-use and intuitive experience. The primary aim of this website or app was to focus in-depth specifically on the flight booking process.

Research, plan and design the user interfaces for a new desktop and mobile responsive banking application for a challenger brand looking to disrupt the conventional financial market.

Establish, plan and design a new service for reporting incidents in prisons as part of a migration from a legacy system to the new Digital Prison Services (DSP) for His Majesty's Prison and Probation Service.

Using service design to map and design what the end-to-end journey for a small business owner aspiring to start their own yoga practice looks like, from the theory to putting a comprehensive plan into action.