Hi! I’m Graham – a multidisciplinary, user-centred designer currently working with the Justice Digital team at the Ministry of Justice

I'm an experienced content designer and trained interaction and service designer. I specialise in designing accessible, user-led services. For nearly 15 years, I have been creating essential user experiences in the public and private sectors.

During this time, I have:

  • designed several services that helped launch the £300 million Social Security Scotland programme

  • delivered digital platforms for Ofgem, enabling energy suppliers and local authorities to reduce energy prices for around 300,000 households in the UK by up to £120 million

  • redesigned the Ministry of Justice criminal injuries application service, helping victims of crime in the UK access over £150 million in compensation

  • designed a new community contribution feature for the Ministry of Justice Design System, enabling organisational collaboration to help enhance the resource

  • successfully demonstrated the need for Content Design as a practice within the hydrography space of the Ministry of Defence with the UK Government

Find out more >

Key areas of expertise and work

► Content design

► User-centred design (UCD)

► Service design

► User experience design (UX)

► Interaction design (IxD)

► User interface design (UI)

► User research

► Working in Government

► Digital transformations

Recent experience

I've worked with several high-profile clients in the public and private sectors. A few of the organisations I’ve worked with recently include:

  • Ministry of Justice

  • Social Security Scotland

  • Ofgem

  • Ministry of Defence

View full CV >

Projects I’ve worked on

Using content, interaction and service design to explore, plan and design a new community contribution feature to help increase the development and maturity of the design system.

Designing a new feature for the MoJ Design System

Read MoJ case study >

Applying content, interaction and service design to plan, design and develop a standalone digital platform energy suppliers use to tell Ofgem about energy-efficient improvements.

Creating a new digital platform for energy suppliers

Read Ofgem case study >

Leveraging service design to find a better way to manage the numerous e-bike programmes operating throughout the United Kingdom’s capital city of London.

Discovering a new approach to tackle London’s e-bike problem

Read TFL case study >

Recent professional certifications

Throughout 2024 and early 2025, I dedicated significant time to learning more about the practice of service design. Service design responsibilities are often factored into my role as a Content Designer. I've been undertaking and fulfilling these tasks for several years now. I considered it pertinent to complement my practical experience with theoretical learning.

The three certifications here contain real-time service design work provided to external clients.

  • Black rectangular background with the words "Experience Haus" in white writing followed by a full stop.

    Service Design Online

    Course provider: Experience Haus
    Dates: November 2024 - February 2025

    An advanced course for those looking to transition into service design. The course teaches how to master the end-to-end service design process as well as service design thinking; research preparation; analysing customer experience; service blueprints and more. This is applied to a real-life design challenge for a business.

  • Black rectangular background with the letter U, A, L in lower caps, followed by a colon, all in white colour.

    Service Design Online

    Course: University of the Arts London
    Dates: October 2024 - November 2024

    An online course providing a practical introduction to the field of service design. During this course, you’re taught the theory and basic methods of service design while applying them to a specific challenge. The course is designed to give both an overview of what service design is and how it can be applied in a real context.

  • White rectangular background with the words "we are service works" in grey, pink and navy blue, all lower cap.

    Introduction to Service Design

    Course: We are Service Works
    Dates: October 2024

    A three-part course designed specifically for professionals working in the public sector. It provides an entry-level introduction to the principles and practices of service design. The course mixes theory, practice, reflection and action to provide users with an understanding of service design and how to apply it.

View all certifications >

Let’s have a chat

Whether it’s to chat about working together, discuss a specific project or say hello, get in touch today.

Send a message >